FAQ
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What skin types are your products suitable for?
Our products are formulated to cater to all skin types, including sensitive, oily, dry, and combination skin. Always check the product descriptions for specific recommendations.
Are your products cruelty-free?
Yes, we are proud to say that all our products are 100% cruelty-free and never tested on animals.
Do you offer vegan products?
Absolutely! Many of our products are vegan-friendly. Look for the "vegan" label on product pages for more details.
How long does shipping take?
Shipping usually takes 3-7 business days, depending on your location. For international orders, it may take longer. Check our shipping policy for exact timeframes.
Can I return a product if it doesn’t suit me?
Yes, we offer a 30-day return policy on most products. Please refer to our return policy page for eligibility and instructions.
How do I choose the right product for my skin concerns?
You can use our product finder tool or check our detailed guides on each product page. If you're still unsure, feel free to reach out to our customer service team for personalized recommendations.
Are your products safe for pregnant or breastfeeding women?
Many of our products are safe, but we recommend consulting your healthcare provider for specific ingredients you may need to avoid during pregnancy or breastfeeding.
What’s the shelf life of your products?
Our products typically have a shelf life of 12-24 months. Once opened, please follow the "Period After Opening" (PAO) symbol on the packaging.
Do you offer discounts or promotions?
Yes, we frequently run promotions! Sign up for our newsletter or follow us on social media to stay updated on exclusive offers.
How can I track my order?
Once your order is shipped, we’ll send you a tracking link via email. You can also log in to your account to check your order status.